We are sure you will be delighted with your Belle Folie purchase, however if you have any concerns about your items, please let us know if and we will do our best to help in any way we can. If you have any questions about our policies or special requests please contact us at any time. If you are trying to purchase an item through our shopping basket and experience problems please call or email me and I will help you personally.
How to place a custom order.
Many of the items we sell are one off pieces that have been customized from a Belle Folie design you have already seen or something we have especially designed for you. Although we are happy to look at examples of other work so we can understand your preferences we do not copy the designs of other working milliners or jewelers so please allow us to create your own unique piece.
Please give us as much time as possible as this allows us to spend the required time to make sure your piece is exactly as you wish and get it to you in plenty of time for any scheduled event. depending on how busy we are around 3 to 6 weeks is usually good for most pieces.
it’s important to have a realistic budget and let me know what this is, I can often accommodate most requests however price will depend on the complexity of the piece and materials involved. I will do my best to give you an indication of the price range for an order asap and then confirm the quote once most details are agreed on. Usually I allow for small adjustments or tweaks at no further charge however if substantial remodeling is required or extra work added an extra charge will apply.
Clear communication is really important and I am here to help and guide you through the process, you may come into our store in the Brisbane Arcade for a consultation or if that isn’t possible then a consultation by phone or Skype will be best. We do often email various photos and information back and forth but often a quick face to face can really help the progress of a design.
Help and Advice
Remember I am always available to give you honest advice and as much help as I can. I have many years worth of experience with fashion, accessories and styling. I can research historical looks, source unusual materials, hand enamel metals, hand make silk and leather flowers and I’m a qualified milliner and fellow member of The millinery Association of Australia. That means I value quality and stand by a code of ethics in my work. I look forward to assisting you in any way I can.